The third time I used the small Tail Pack, one of the straps failed. No impact involved. No abuse. Just tightened onto the rear rack of my DR-Z4S. Luckily I was stopped by a following rider (off road) who had seen the pack fall off my bike and it was being dragged along the trail by the wire of a GPS device that was in the top pocket and connected to the vehicles battery.
The product complaint I submitted was dismissed offhand as being caused by an impact.
They diagnosed the cause of the broken and frayed strap as an impact, from the marks on one of the other buckles that was dragged along the gravel track for three or four hundred yards!
Very poor customer service.
I've not had problems with their gear before, but I don't think I'll be buying any more if this is how they treat customers.
Thank you for your feedback, Dave.
We are sorry that your Tail Pack was damaged and apologise for the delay in responding to your latest email.
Regarding the warranty claim, our assessment was based on the condition of the damaged components. While we understand that you disagree with our conclusion, the damage shown does not indicate what we would classify as a material or manufacturing defect. For that reason, we were unable to approve the claim under our warranty policy.
Your review was posted before we had the opportunity to respond to your most recent email. We remain happy to continue the discussion directly and to explore any practical solutions that may help.
Thank you for sharing your experience.
Fantastic quality (as usual) and clips onto my Suzuki DR-Z4S rear carrier perfectly. Good secure fit. Not tried it in the wet yet, but I'm still using an Enduristan rucksack which after about 8 or 9 years of hard usage is still totally waterproof.
I thing that is the best tail bag that I have ever use
Funkar enligt förväntningar
perfect
